The National Utilities Regulatory Commission will log a consumer’s complaint only if it has already been submitted to the appropriate service provider and the complainant remains dissatisfied after all avenues of the service provider’s dispute resolution processes have been exhausted. Complainants will be advised to present documentation supporting grounds for their dissatisfaction and providing evidence that the complaint has already been considered by the appropriate service provider. Where a matter is outside of the National Utilities Regulatory commission’s legal jurisdiction, the consumer will be informed accordingly and the relevant government entity advised of the matter.

The NURC accepts complaints submitted in writing, via telephone, fax, E-mail or in person by visiting the NURC’s office.

Complaints Handling Procedure